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A Hard Reset

Wednesday, 16 December 2015  |  CLO

Hard Reset

We were recently (December 2015) helping a customer with an HP Photosmart C5180 with an "Ink Expiration" message, and we came on a piece of advice about a Hard Reset on the internet.  We emailed it to our customer who telephoned jubilantly five minutes later to say that this worked immediately!

It is a bit more specific than our usual reset advice, and so we reprint it here exactly as we found it.  Worth a try?


Although it cannot be guaranteed to solve all printing problems, a Hard Reset can solve quite a few of them and is often a good first step.  Try following the steps in the listed order.

1.         Unplug all cables and memory cards from the printer.  Unplug the power cord, directly from the back of the printer while the printer is still turned on.
2.         Unplug the other end of the cord from the power source.
3.         If there is a power module on the power cord, disconnect one end and reconnect it.
4.         After 60 seconds, plug the cord directly into a wall outlet (not a surge protector or battery backup).
5.         Plug the power cord into the back of the printer.
6.         The printer should automatically power back up.  If it doesn't, turn it on with the power button.
7.         Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.
8.         Connect any other needed cables to the printer.

If this resolved your issue, no further troubleshooting is needed.  You can take additional steps if needed, but this is often a good first step.

It is recommended that the printer be plugged directly to a wall outlet to insure a consistent level of power.  Sometimes, when plugged into a surge protector or battery backup, the correct amount of electricity is not received by the printer.  Power issues can cause printing problems.  Being plugged directly into a wall outlet is especially important when experiencing wireless connectivity problems, sleep mode and other power issues.